Welcome to our FAQ page! Here, we’ve compiled answers to some of the most commonly asked questions about our premium scented candles. If you have any additional questions, please feel free to reach out to us directly.
1. What ingredients do you use in your candles?
Our candles are made with high-quality, eco-friendly ingredients, including natural wax blends, premium essential oils, and lead-free cotton wicks. We prioritize both safety and luxury, ensuring a clean and enjoyable experience with every burn.
2. How long do Elysian Scents candles burn?
The burn time varies depending on the size of the candle, but our standard candles typically burn for 40-50 hours. We recommend trimming the wick to 1/4 inch before each burn to optimise burn time and ensure a steady flame.
3. Are your candles safe for pets and children?
Yes, our candles are crafted with natural, non-toxic ingredients. However, we advise burning candles in a well-ventilated area and keeping them out of reach of pets and children for safety.
4. How should I care for my Elysian Scents candle?
To get the best experience, burn your candle for 2-3 hours at a time. Keep the wick trimmed to 1/4 inch and avoid burning for longer than 4 hours to prevent overheating. Always burn on a heat-resistant surface and keep away from drafts.
5. Do you offer gift wrapping or personalised messages?
Yes, we offer gift wrapping options, along with the option to include a personalised message. You can select this at checkout, making it easy to send Elysian Scents candles as gifts for special occasions.
6. What is your return policy?
We strive for 100% customer satisfaction. If you’re not completely satisfied with your purchase, please reach out within 14 days of receiving your order, and we’ll work with you to resolve the issue. Please note that used candles cannot be returned.
7. Do you ship internationally?
Currently, we only ship within Singapore. We’re working to expand our shipping options and hope to offer international shipping soon!
8. Can I request a custom scent?
We love creating unique, personalised experiences! Please contact us for more information on custom orders, as we do offer limited custom scent options for special events or bulk orders.
9. How can I contact you with additional questions?
You can reach our team through our Contact Us page. We’ll get back to you as soon as possible to ensure you have the best experience with Elysian Scents.
Thank you for visiting our FAQ page! We hope this answers any questions you may have about Elysian Scents and our candles.